Product Warranty

All Phidgets Education products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Education and/or Phidgets Incorporated be liable for consequential damages.

If you believe that your product is defective while still under warranty, contact us. Once the support desk confirms that the product is defective, we will replace your defective product free of charge.

Shipping

Last Call at 12:00PM

Unless we are unusually busy, most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.

Orders which contain cut to length parts may not necessarily ship same day as there is significant processing time associated with these orders.

When ordering Phidgets Education products through a third-party distributor, please check their terms for shipping information.

Shipping Costs

The shipping cost is calculated during the quoting process and submitted for your review before you confirm your order. The least expensive shipping option is used, unless express shipping is requested by the customer.

Note that a $5.00 handling charge is added to all orders which are under $50.00.

If you have your own account with UPS and would like to use it, please contact us directly.

Shipping in Canada

We use UPS Express Saver™ - Overnight delivery, and UPS Standard - 3 to 5 business days ground delivery.

Shipping to the United States

When ordering Phidgets Education products through a third-party distributor, please check their terms for shipping information.

UPS Express Saver™ - Overnight
Shipments under $800.00USD: we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.
Shipments over $800.00USD: you are responsible for duty and taxes if applicable and will have to pay UPS directly on top of the shipping cost we put on our invoice.

UPS Standard - Ground 3 to 5 business days
Shipments under $800.00USD: we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.
Shipments over $800.00USD: UPS will collect Entry Preparation Fees directly from you when delivering the package, and for duty and taxes if applicable.

• Entry Preparation Fees

• All rates are in U.S. funds
• Rates do not include applicable duties or taxes

Tracking Your Order

A tracking number will be provided to you after your order has shipped.

Refunds On Late Deliveries

Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Education has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.

Damaged or Lost Shipment

Shipping on our UPS account - Report all damaged or lost shipments to education@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.

Damaged or lost items will be replaced at no charge (including shipping costs).

Shipping on your UPS account - You must notify your local UPS office. If they confirm that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your local UPS in order to get reimbursed.

Refused/Missed Delivery

If, when the package arrives there is no one to accept delivery UPS will redeliver two more times. This is standard UPS protocol. If delivery fails they will keep the package for five days and then return it to us. We will then refund you the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.

Product Returns

All Returns Must Be Authorized by Phidgets Education

Before returning a package contact us and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less if we are able to determine what it is. In the event we are unable to determine what the package is, it will be refused and returned to the sender.

Unopened Product

Phidgets Education will take back any unopened product for a period of 30 days from the date of purchase. Call or e-mail us for an RMA number and ship the product back to us prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.

Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.

We do not accept returns after 90 days.

Cut to Length

Unfortunately we cannot accept returns on any items which are cut to custom lengths. This includes: cable, wire, roller chain, linear shaft, rotary shaft, and t-slot extrusions.

We Shipped the Wrong/Incomplete Product

Contact us. We will get the correct product sent to you immediately, and will pay all shipping charges.

Payment Terms

We accept credit cards, PayPal, and Wire Transfers.

Security and Privacy

Phidgets Education pledges a safe and worry-free user experience. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing. We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the courier company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems. If you have any questions or concerns about our Security and Privacy policy, call us at 1-403-282-7335 or e-mail us at education@phidgets.com

Holidays

Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.