Product Warranty

All Phidgets Education products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Education and/or Phidgets Incorporated be liable for consequential damages.

If you believe that your product is defective while still under warranty, contact us. Once the support desk confirms that the product is defective, we will replace your defective product free of charge.

Shipping

Last Call at 12:00PM

Orders received before 12:00 PM Mountain Time (GMT-07:00) Monday to Friday will be shipped the same day.

Shipping Costs

The shipping cost is calculated during the quoting process and submitted for your review before you confirm your order. The least expensive shipping option is used, unless express shipping is requested by the customer.

Note that a $5.00 handling charge is added to all orders which are under $50.00.

If you have your own account with UPS and would like to use it, please contact us directly.

Shipping in Canada

We offer the following services:

• UPS Express Saver. 1 - 3 business days
• UPS Expedited. 2 - 5 business days. Available for packages over 3lbs.
• UPS Standard. 3 - 5 business days ground delivery.

Shipping to the United States

When ordering Phidgets Education products through a third-party distributor, please check their terms for shipping information.

We offer the following services:

• UPS Express Saver. 1 - 3 business days
• UPS Expedited. 2 - 5 business days. Available for packages over 3lbs.
• UPS Standard. 3 - 5 business days ground delivery.

Effective May 2, 2025, orders shipped to the United States will incur additional duties, tariffs, and brokerage fees, regardless of order value. For more information, contact us.

Tracking Your Order

A tracking number will be provided to you after your order has shipped.

Refunds On Late Deliveries

Phidgets Education does not provide refunds or compensation for late deliveries.

Damaged or Lost Shipment

Shipping on our UPS account - Report all damaged or lost shipments to education@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.

Damaged or lost items will be replaced at no charge (including shipping costs).

Shipping on your UPS account - You must notify your local UPS office. If they confirm that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your local UPS in order to get reimbursed.

Refused/Missed Delivery

If no one is available to accept the package upon delivery, UPS will attempt redelivery two more times, as per their standard procedure. If all delivery attempts fail, UPS will hold the package for 5 days before returning it to us. In such cases, we will issue a refund for your order minus the cost of shipping (both directions) and a flat $50 fee, up to the total value of the package. This policy applies both to deliveries that failed due to no one being present and to packages that were refused at the delivery address.

Product Returns

All Returns Must Be Authorized by Phidgets Education

Before returning a package contact us and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less if we are able to determine what it is. In the event we are unable to determine what the package is, it will be refused and returned to the sender.

Unopened Product

Phidgets Education accepts returns of unopened products within 30 days of the date of purchase. To initiate a return, please contact us by phone or email to obtain an RMA number. Products must be shipped back to Phidgets Education prepaid. A refund will be issued to your credit card once we receive and inspect the returned items. Returns received after 30 days are subject to a restocking fee of 25% of the package's value (minimum $5.00, maximum $500). We do not accept returns beyond 90 days from the date of purchase.

We Shipped the Wrong/Incomplete Product

Contact us. We will get the correct product sent to you immediately, and will pay all shipping charges.

Payment Terms

We accept credit cards, PayPal, and Wire Transfers.

Security and Privacy

Phidgets Education pledges a safe and worry-free user experience. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing. We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the courier company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems. If you have any questions or concerns about our Security and Privacy policy, call us at 1-403-282-7335 or e-mail us at education@phidgets.com