Terms and Conditions: Difference between revisions

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[[Category:Administrative]]
[[Category:Linked From Website]]


==Security and Privacy==
==Product Warranty==
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.
 
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.
 
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will replace your defective product free of charge.
 
==Shipping==
===Last Call at 12:00PM===
Orders received before 12:00 PM Mountain Time (GMT-07:00) Monday to Friday will be shipped the same day.
 
Orders containing cut-to-length parts may not ship on the same day due to the additional processing time associated with these orders.
 
===Shipping Costs===
Shipping costs are calculated at checkout and presented for your review before you confirm your order. If multiple shipping options are available for your destination, all options will be listed so you can choose the one that best suits your needs.


You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.
If you have your own UPS or FedEx account, you can use it at checkout and be billed directly by the carrier. This gives you access to a wider range of shipping options.


We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.
Note that a $5.00 handling charge is added to all orders that are under $50.00.


If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com
===Shipping in Canada===
We offer the following services:
* '''UPS Express Saver'''. 1 - 3 business days.
* '''UPS Expedited'''. 2 - 5 business days. Available for packages over 3 lbs.  
* '''UPS Standard'''. 3 - 5 business days ground delivery.


===Statistics===
===Shipping to the EU===


Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.
We offer the following services:
* '''UPS Worldwide Express Saver'''. 1 - 3 business days.
* '''UPS Worldwide Expedited'''. 2 - 5 business days. Available for packages over 3 lbs.  


==Shipping Policy==
Effective July 1, 2021, there were significant changes to the European Union’s Value Added Tax (VAT) rules.
===Last Call at 12:00PM===
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.


===Carriers===
# All goods will now require formal customs clearance and are now subject to the VAT related to the country of entry.
We ship via UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.
# Online market places are required to charge the VAT upfront for all goods valued intrinsically up to '''€150'''.  


===Shipping Costs===
These requirements prevent Phidgets Inc. from shipping directly into the EU for goods less than this value.
The shipping cost is calculated in the shopping cart and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.


Note that a $5.00 handling charge is added to all orders which are under $50.00.
EU customers ordering goods on our website with a total value less the '''$200 USD''' are now encouraged to either:
* Increase the value of their order to over '''$200 USD''' or,
* Follow the link to our [[Dealers|distributors]] page and place an order through them.


If you have your own account with UPS, you can use it and be billed directly by them.
Customers within the EU can still place orders above $200USD and have them shipped directly to them within
the EU without going through a distributor.
Please note in these cases customers within the EU are responsible for the VAT. UPS will collect it upon delivery or by invoice after delivery.


===Services===
===Shipping to the United States===
<font color = "#663300">'''UPS Express Saver™'''</font>
We offer the following services:
* '''UPS Express Saver'''. 1 - 3 business days.
* '''UPS Expedited'''. 2 - 5 business days. Available for packages over 3 lbs.
* '''UPS Standard'''. 3 - 5 business days ground delivery.


'''Shipments within Canada'''
Effective May 2, 2025, orders shipped to the United States will incur additional duties, tariffs, and brokerage fees, regardless of the order value. For more details, visit our guide about [[U.S._Tariffs | U.S. Tariffs]].


UPS Express Saver is typically overnight delivery by 12 noon to most metropolitan areas.
===International Shipments===
We offer the following services:
* '''UPS Worldwide Express Saver'''. 1 - 3 business days.
* '''UPS Worldwide Expedited'''. 2 - 5 business days. Available for packages over 3 lbs.  


<font color = "#663300">'''UPS Worldwide Express Saver™'''</font>
Goods shipped internationally may be subject to import duties and taxes, which are applied once the shipment reaches your country. Any additional charges for customs clearance are your responsibility. As customs policies vary widely, we recommend contacting your local customs office for more information.


'''Shipments to the United States'''
===Tracking your order===
You can track your shipment using the tracking number sent to you by email when your order was shipped.


UPS offers a customs-cleared delivery service to most U.S. metropolitan areas, usually by the end of the next business day.
===Refunds on Late Deliveries===


'''Shipments to Mexico'''
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.


UPS offers a customs-cleared delivery service to most Mexican metropolitan areas, usually by the end of the next business day.
===Damaged or Lost Shipment===


'''International Shipments'''
'''Shipping on our UPS account''' - Report all damaged or lost shipments to support@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.


Delivery is expected by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.
Damaged or lost items will be replaced at no charge (including shipping costs).


<font color = "#663300">'''UPS Worldwide Expedited™'''</font>
'''Shipping on your UPS account''' - You must notify your local UPS office. If they confirm that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your local UPS in order to get reimbursed.


'''International Shipments'''
===Refused/Missed Delivery===
If no one is available to accept the package upon delivery, UPS will attempt redelivery two more times, as per their standard procedure. If all delivery attempts fail, UPS will hold the package for 5 days before returning it to us. In such cases, we will issue a refund for your order minus the cost of shipping (both directions) and a flat $50 fee, up to the total value of the package. This policy applies both to deliveries that failed due to no one being present and to packages that were refused at the delivery address.


UPS typically delivers within three to seven business days, depending on destination.
==Product Returns==
===All returns must be authorized by Phidgets Inc.===
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number.  Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be.  Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less ''if we are able to determine what it is''.  In the event we are unable to determine what the package is, it will be refused and returned to the sender.


<font color = "#663300">'''UPS Standard'''</font>
===Unopened Product===
Phidgets accepts returns of unopened products within 30 days of the date of purchase. To initiate a return, please contact us by phone or email to obtain an RMA number. Products must be shipped back to Phidgets Inc. prepaid. A refund will be issued to your credit card once we receive and inspect the returned items.


'''Shipments within Canada'''
Returns received after 30 days are subject to a restocking fee of 25% of the package's value (minimum $5.00, maximum $500).


Allow 3 to 7 business days depending on the distance between Calgary and your destination.
We do '''not''' accept returns beyond 90 days from the date of purchase.


'''Shipments to the United States'''
===Cut to Length===
Unfortunately we cannot accept returns on any items which are cut to custom lengths.  This includes: cable, wire, roller chain, linear shaft, rotary shaft, and t-slot extrusions. 


Allow 3 to 7 business days depending on the distance between Calgary and your destination.
===We shipped the wrong/incomplete product===
{{ContactUs|Contact us}}. We will get the correct product sent to you immediately, and will pay all shipping charges.


:'''Entry Preparation Fees'''
==Payment Terms==
:*All rates are in U.S. funds
We accept credit cards, PayPal, and Wire Transfers.
:*Rates do not include applicable duties or taxes


{| style="border:1px solid darkgray;" cellpadding="7px;"
{| style="border:1px solid darkgray;" cellpadding="7px;"
|-style="background: #d1d1d1" align=center  
|-style="background: #d1d1d1" align=center  
! Value for duty|| UPS Standard Service
! Payment Method|| Terms
|-
|-
|style="background: #f0f0f0" align=center|$0.00 to $200.00
|style="background: #f0f0f0" align=center|Credit Cards
|style="background: #f0f0f0" align=center|FREE
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)
|-
|-
|style="background: #f0f0f0" align=center|$200.01 to $1,250.00
|style="background: #f0f0f0" align=center|PayPal
|style="background: #f0f0f0" align=center|$24.75
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal
|-
|-
|style="background: #f0f0f0" align=center|$1,250.01 to $2,000.00
|style="background: #f0f0f0" align=center|Wire Transfers
|style="background: #f0f0f0" align=center|$36.00
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees.  Products are not shipped until the money is deposited in our bank account.  We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying.  <br />Any order for which payment is not received within 15 days, will be canceled.
|-
|style="background: #f0f0f0" align=center|Each Additional $1,000.00
|style="background: #f0f0f0" align=center|$1.75
|}
|}


===Import Duties and taxes on International Shipments===
==Security and Privacy==
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.


===Tracking your order===
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.


===Refunds on Late Deliveries===
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com


Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down on large orders and regrettably cannot offer compensation for late shipments.
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.
 
===Damaged or Lost Shipment===
'''Shipping Prepaid'''
 
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.
 
Damaged or lost items will be replaced at no charge (including shipping costs).
 
'''Shipping Collect'''
If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.
 
===Refused/Missed Delivery===
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times.  This is standard UPS protocol.  If delivery fails the package will be returned to us and you will be refunded as follows:  The refund amount will equal the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package.  This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.
 
===Import Restrictions to Russia===
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment.  You can include this number in the comments field of the order form.  The reason for this is best explained by UPS:
 
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery.  UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice.  We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]


==Holidays==
==Holidays==
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.


{| style="border:1px solid darkgray;" cellpadding="7px;"
{| style="border:1px solid darkgray;" cellpadding="7px;"
|-style="background: #d1d1d1" align=center  
|-style="background: #d1d1d1" align=center  
|+'''Phidgets Inc. Holidays'''
! style="text-align:center;"| Holiday
! Holiday || Description || 2015 || 2016
! style="text-align:center;"| Description
|-
! style="text-align:center;"| 2025
|style="background: #f0f0f0" align=center| New Year's Holiday
! style="text-align:center;"| 2026
|style="background: #f0f0f0" align=center| First two days of January
|style="background: #f0f0f0" align=center| Jan 1
|style="background: #f0f0f0" align=center| Jan 1
|-
|-
|style="background: #f0f0f0" align=center| Alberta Family Day
|style="background: #f0f0f0" align=center| Alberta Family Day
|style="background: #f0f0f0" align=center| Third Monday in February
|style="background: #f0f0f0" align=center| Third Monday in February
|style="background: #f0f0f0" align=center| Feb 17
|style="background: #f0f0f0" align=center| Feb 16
|style="background: #f0f0f0" align=center| Feb 16
|style="background: #f0f0f0" align=center| Feb 15
|-
|-
|style="background: #f0f0f0" align=center| Good Friday
|style="background: #f0f0f0" align=center| Good Friday
|style="background: #f0f0f0" align=center| Friday before Easter Sunday
|style="background: #f0f0f0" align=center| Friday before Easter Sunday
|style="background: #f0f0f0" align=center| Apr 18
|style="background: #f0f0f0" align=center| Apr 3
|style="background: #f0f0f0" align=center| Apr 3
|style="background: #f0f0f0" align=center| Mar 25
|-
|-
|style="background: #f0f0f0" align=center| Victoria Day
|style="background: #f0f0f0" align=center| Victoria Day
|style="background: #f0f0f0" align=center| Monday before May 25
|style="background: #f0f0f0" align=center| Monday before May 25
|style="background: #f0f0f0" align=center| May 19
|style="background: #f0f0f0" align=center| May 18
|style="background: #f0f0f0" align=center| May 18
|style="background: #f0f0f0" align=center| May 23
|-
|-
|style="background: #f0f0f0" align=center| Canada Day
|style="background: #f0f0f0" align=center| Canada Day
|style="background: #f0f0f0" align=center| First day of July
|style="background: #f0f0f0" align=center| First day of July (or nearest business day)
|style="background: #f0f0f0" align=center| Jul 1
|style="background: #f0f0f0" align=center| Jul 1
|style="background: #f0f0f0" align=center| Jul 1
|style="background: #f0f0f0" align=center| Jul 1
Line 151: Line 155:
|style="background: #f0f0f0" align=center| Heritage Day
|style="background: #f0f0f0" align=center| Heritage Day
|style="background: #f0f0f0" align=center| First Monday in August
|style="background: #f0f0f0" align=center| First Monday in August
|style="background: #f0f0f0" align=center| Aug 4
|style="background: #f0f0f0" align=center| Aug 3
|style="background: #f0f0f0" align=center| Aug 3
|style="background: #f0f0f0" align=center| Aug 1
|-
|-
|style="background: #f0f0f0" align=center| Labour Day
|style="background: #f0f0f0" align=center| Labour Day
|style="background: #f0f0f0" align=center| First Monday in September
|style="background: #f0f0f0" align=center| First Monday in September
|style="background: #f0f0f0" align=center| Sept 1
|style="background: #f0f0f0" align=center| Sept 7
|style="background: #f0f0f0" align=center| Sept 7
|style="background: #f0f0f0" align=center| Sept 5
|-
|-
|style="background: #f0f0f0" align=center| Thanksgiving
|style="background: #f0f0f0" align=center| Thanksgiving
|style="background: #f0f0f0" align=center| Second Monday in October
|style="background: #f0f0f0" align=center| Second Monday in October
|style="background: #f0f0f0" align=center| Oct 13
|style="background: #f0f0f0" align=center| Oct 12
|style="background: #f0f0f0" align=center| Oct 12
|style="background: #f0f0f0" align=center| Oct 10
|-
|-
|style="background: #f0f0f0" align=center| Remembrance Day
|style="background: #f0f0f0" align=center| Remembrance Day
|style="background: #f0f0f0" align=center| November 11
|style="background: #f0f0f0" align=center| November 11 (or nearest business day)
|style="background: #f0f0f0" align=center| Nov 11
|style="background: #f0f0f0" align=center| Nov 11
|style="background: #f0f0f0" align=center| Nov 11
|style="background: #f0f0f0" align=center| Nov 11
|-
|-
|style="background: #f0f0f0" align=center| Christmas Holiday
|style="background: #f0f0f0" align=center| Christmas and New Years
|style="background: #f0f0f0" align=center| Dec 24 to the New Year
|style="background: #f0f0f0" align=center| Varies
|style="background: #f0f0f0" align=center| Dec 24-31
|style="background: #f0f0f0" align=center| TBA
|style="background: #f0f0f0" align=center| TBA
|style="background: #f0f0f0" align=center| TBA
|-
|-
|}
==Product Warranty==
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified.  This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product.
==Product Returns==
===All returns must be authorized by Phidgets Inc.===
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number.  Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be.  Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less.  In the event we are unable to determine what the package is, it will be refused and returned to the sender.
===Unopened Product===
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.
We do '''not''' accept returns after 90 days.
===Product under Warranty===
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.
===We shipped the wrong/incomplete product===
{{ContactUs|Contact us}}, we will get the correct product sent to you immediately, we will pay all shipping charges.
==Payment Terms==
We accept credit cards, PayPal, and Wire Transfers.
{| style="border:1px solid darkgray;" cellpadding="7px;"
|-style="background: #d1d1d1" align=center
! Payment Method|| Terms
|-
|style="background: #f0f0f0" align=center|Credit Cards
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)
|-
|style="background: #f0f0f0" align=center|PayPal
|style="background: #f0f0f0" align=left|PayPal is accepted.  There are no extra fees for using PayPal
|-
|style="background: #f0f0f0" align=center|Wire Transfers
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200 (excluding shipping charges).  Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees.  Products are not shipped until the money is deposited in<br /> our bank account.  We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying.  <br />Any order for which payment is not received within 15 days, will be canceled.
|}
|}

Latest revision as of 22:47, 30 April 2025


Product Warranty

All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.

If you believe that your product is defective while still under warranty, contact us. Once the support desk confirms that the product is defective, we will replace your defective product free of charge.

Shipping

Last Call at 12:00PM

Orders received before 12:00 PM Mountain Time (GMT-07:00) Monday to Friday will be shipped the same day.

Orders containing cut-to-length parts may not ship on the same day due to the additional processing time associated with these orders.

Shipping Costs

Shipping costs are calculated at checkout and presented for your review before you confirm your order. If multiple shipping options are available for your destination, all options will be listed so you can choose the one that best suits your needs.

If you have your own UPS or FedEx account, you can use it at checkout and be billed directly by the carrier. This gives you access to a wider range of shipping options.

Note that a $5.00 handling charge is added to all orders that are under $50.00.

Shipping in Canada

We offer the following services:

  • UPS Express Saver. 1 - 3 business days.
  • UPS Expedited. 2 - 5 business days. Available for packages over 3 lbs.
  • UPS Standard. 3 - 5 business days ground delivery.

Shipping to the EU

We offer the following services:

  • UPS Worldwide Express Saver. 1 - 3 business days.
  • UPS Worldwide Expedited. 2 - 5 business days. Available for packages over 3 lbs.

Effective July 1, 2021, there were significant changes to the European Union’s Value Added Tax (VAT) rules.

  1. All goods will now require formal customs clearance and are now subject to the VAT related to the country of entry.
  2. Online market places are required to charge the VAT upfront for all goods valued intrinsically up to €150.

These requirements prevent Phidgets Inc. from shipping directly into the EU for goods less than this value.

EU customers ordering goods on our website with a total value less the $200 USD are now encouraged to either:

  • Increase the value of their order to over $200 USD or,
  • Follow the link to our distributors page and place an order through them.

Customers within the EU can still place orders above $200USD and have them shipped directly to them within the EU without going through a distributor. Please note in these cases customers within the EU are responsible for the VAT. UPS will collect it upon delivery or by invoice after delivery.

Shipping to the United States

We offer the following services:

  • UPS Express Saver. 1 - 3 business days.
  • UPS Expedited. 2 - 5 business days. Available for packages over 3 lbs.
  • UPS Standard. 3 - 5 business days ground delivery.

Effective May 2, 2025, orders shipped to the United States will incur additional duties, tariffs, and brokerage fees, regardless of the order value. For more details, visit our guide about U.S. Tariffs.

International Shipments

We offer the following services:

  • UPS Worldwide Express Saver. 1 - 3 business days.
  • UPS Worldwide Expedited. 2 - 5 business days. Available for packages over 3 lbs.

Goods shipped internationally may be subject to import duties and taxes, which are applied once the shipment reaches your country. Any additional charges for customs clearance are your responsibility. As customs policies vary widely, we recommend contacting your local customs office for more information.

Tracking your order

You can track your shipment using the tracking number sent to you by email when your order was shipped.

Refunds on Late Deliveries

Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.

Damaged or Lost Shipment

Shipping on our UPS account - Report all damaged or lost shipments to support@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.

Damaged or lost items will be replaced at no charge (including shipping costs).

Shipping on your UPS account - You must notify your local UPS office. If they confirm that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your local UPS in order to get reimbursed.

Refused/Missed Delivery

If no one is available to accept the package upon delivery, UPS will attempt redelivery two more times, as per their standard procedure. If all delivery attempts fail, UPS will hold the package for 5 days before returning it to us. In such cases, we will issue a refund for your order minus the cost of shipping (both directions) and a flat $50 fee, up to the total value of the package. This policy applies both to deliveries that failed due to no one being present and to packages that were refused at the delivery address.

Product Returns

All returns must be authorized by Phidgets Inc.

Before returning a package contact us and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less if we are able to determine what it is. In the event we are unable to determine what the package is, it will be refused and returned to the sender.

Unopened Product

Phidgets accepts returns of unopened products within 30 days of the date of purchase. To initiate a return, please contact us by phone or email to obtain an RMA number. Products must be shipped back to Phidgets Inc. prepaid. A refund will be issued to your credit card once we receive and inspect the returned items.

Returns received after 30 days are subject to a restocking fee of 25% of the package's value (minimum $5.00, maximum $500).

We do not accept returns beyond 90 days from the date of purchase.

Cut to Length

Unfortunately we cannot accept returns on any items which are cut to custom lengths. This includes: cable, wire, roller chain, linear shaft, rotary shaft, and t-slot extrusions.

We shipped the wrong/incomplete product

Contact us. We will get the correct product sent to you immediately, and will pay all shipping charges.

Payment Terms

We accept credit cards, PayPal, and Wire Transfers.

Payment Method Terms
Credit Cards Visa, MasterCard, American Express (for order in CAD only)
PayPal PayPal is accepted. There are no extra fees for using PayPal
Wire Transfers Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.
Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying.
Any order for which payment is not received within 15 days, will be canceled.

Security and Privacy

Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.

We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.

If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com

Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.

Holidays

Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.

Holiday Description 2025 2026
Alberta Family Day Third Monday in February Feb 17 Feb 16
Good Friday Friday before Easter Sunday Apr 18 Apr 3
Victoria Day Monday before May 25 May 19 May 18
Canada Day First day of July (or nearest business day) Jul 1 Jul 1
Heritage Day First Monday in August Aug 4 Aug 3
Labour Day First Monday in September Sept 1 Sept 7
Thanksgiving Second Monday in October Oct 13 Oct 12
Remembrance Day November 11 (or nearest business day) Nov 11 Nov 11
Christmas and New Years Varies TBA TBA
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