Unsupported VINT Phidget

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pkokoras
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Unsupported VINT Phidget

Post by pkokoras »

Hello,

I just received in the mail a 4x Digital Input Phidget (DAQ1200_0, Active Low). When I connect to my USB VINT Hub the Phidget Control Panel shows "Unsupported VINT Phidget". Before that it was red and I successfully upgraded the firmware.
I downloaded and installed both the latest Phidget Control Panel and Phidget Control Panel Standalone, restarted my Mac, unplugged the VINT but no change.
I am on a MacBook Pro, M1, Monterey.
All other devices work just fine; Not sure if I am missing something here. See image attached.
Thanks for your input.

Panayiotis
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Screen Shot 2023-06-02 at 1.28.22 PM.png
Screen Shot 2023-06-02 at 1.28.22 PM.png (104.89 KiB) Viewed 6695 times
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Patrick
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Re: Unsupported VINT Phidget

Post by Patrick »

Can you post the contents of ~/Library/Logs/phidget22controlpanel.log?

I performed an upgrade on DAQ1200_0 just now on my mac, and couldn't reproduce you issue.

If you unplug and replug the device, does it still report as unsupported?

-Patrick
pkokoras
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Re: Unsupported VINT Phidget

Post by pkokoras »

Yes, I used different Phidget cables, plugged/unplugged the device, the VINT controller, and tried different VINT ports.
Attached you will find the log file.

Thanks,
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phidgetcontrolpanel22.log
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Patrick
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Re: Unsupported VINT Phidget

Post by Patrick »

Do you have access to a Windows PC? The Windows control panel can be used to restore the firmware. Alternatively, contact support@phidgets.com to do a swap.

-Patrick
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