Terms and Conditions

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Security and Privacy

Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.

You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.

We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.

If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com

Shipping Policy

Last Call at 12:00PM

Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.

Carriers

We ship via UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.

Shipping Costs

The shipping cost is calculated in the shopping cart and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.

The shipping cost includes the UPS shipping charges, insurance, and a $5.00 handling charge for orders that are less than $50.00.

If you have your own account with DHL, UPS, FedEx, or TNT, you can use it and be billed directly by them.

Services

UPS Express Saver™

Shipments within Canada

UPS Express Saver is guaranteed overnight delivery by 12 noon to most metropolitan areas.

UPS Worldwide Express Saver™

Shipments to the United States

UPS offers a guaranteed overnight, customs-cleared delivery service to most U.S. metropolitan areas by the end of the next business day.

Shipments to Mexico

UPS offers a guaranteed overnight, customs-cleared delivery service to most Mexican metropolitan areas by the end of the next business day.

International Shipments

Delivery is guaranteed by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.

UPS Worldwide Expedited™

International Shipments

UPS guarantees delivery within three to seven business days, depending on destination.

UPS Standard

Shipments within Canada

Allow 3 to 7 days depending on the distance between Calgary and your destination.

Shipments to the United States

Allow 3 to 7 days depending on the distance between Calgary and your destination.

Entry Preparation Fees
  • All rates are in U.S. funds
  • Rates do not include applicable duties or taxes
Value for duty UPS Standard Service
$0.00 to $200.00 FREE
$200.01 to $1,250.00 $24.75
$1,250.01 to $2,000.00 $36.00
Each Additional $1,000.00 $1.75