PhidgetInterfaceKit not responding!!

Technical Discussions on any InterfaceKits
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Lincon
Fresh meat
Posts: 4
Joined: Wed Jun 26, 2019 5:10 am

PhidgetInterfaceKit not responding!!

Post by Lincon »

Hi
I just bought a new PhidgetInterfaceKit 0/16/16 but I can not get it to work. I think maybe there is something wrong on the device itself. When I connect it to the computer with a USB cable, there is no response. It does not come up in the Phidget Control Panel. It does not appear in Device Manager either. But the strange is all the 16 green lights on the inputs lit.
I have tried to change cable and also tested it on other computers without any help. I also have three other cards that work perfectly with the same driver. Is there anything I can do? Are there other ways I can test it or reset it?
fraser
Engineering
Posts: 324
Joined: Thu Nov 19, 2009 4:41 pm
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Re: PhidgetInterfaceKit not responding!!

Post by fraser »

Contact our in-house support and they'll make sure you're taken care of.

Email: support@phidgets.com or Phone: +14032827335

https://www.phidgets.com/?view=contact
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