Page 1 of 1

8-Motor servo controller not showing up

Posted: Tue Sep 01, 2015 11:54 am
by jeffrafter
Hi all,

I have an 8-motor servo controller (original form factor) and it is not showing up in the preference pane when I attach it to my Mac (Yosemite). I also have a 1-motor servo controller and using the same USB cable and same servo it works perfectly. I have a 12V/2A plug plugged into the board and I tested that that board is getting power successfully. I don't know if there is a known issue with this controller or if I just have a busted one... if I do have a busted one, are there next steps to test what might be wrong so I could fix it?

Thanks,

Jeff

Re: 8-Motor servo controller not showing up

Posted: Tue Sep 01, 2015 12:36 pm
by Patrick
Sounds like it may be broken - can you try it on a different PC?

-Patrick

Re: 8-Motor servo controller not showing up

Posted: Tue Sep 01, 2015 3:16 pm
by jeffrafter
Tried on another machine and it is not working. I would really love to see it working-- do you guys have any tips on which component typically fails on these? The board has no visible damage... and I wonder if it is something with the USB connector (on the board, as the cable works with another device).

Thanks

Re: 8-Motor servo controller not showing up

Posted: Thu Sep 03, 2015 7:14 am
by burley
Send me an email at support@phidgets.com and we can get you set up with a replacement unit.