Unable to install drivers on 10.6

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gtaubman

Unable to install drivers on 10.6

Postby gtaubman » Fri Sep 17, 2010 5:14 pm

Hey Everyone,
I tried running the driver installer but it fails. I checked the console log and I see:

9/17/10 4:08:34 PM Installer[58992] The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Has anyone else seen anything like this?

Thanks!
Gabe

gtaubman

Re: Unable to install drivers on 10.6

Postby gtaubman » Fri Sep 17, 2010 5:28 pm

Here are more logs:


Code: Select all

Sep 17 16:24:39 installd[59342]: PackageKit: update_dyld_shared_cache -overlay /var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/PKInstallSandbox-tmp/Root
Sep 17 16:24:39 installd[59342]: PackageKit: Shoving /var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/PKInstallSandbox-tmp/Root (3 items) to /
Sep 17 16:24:40 installd[59342]: PackageKit: kextcache -system-caches
Sep 17 16:25:10 installd[59342]: PackageKit: kextcache -update-volume /
Sep 17 16:25:16 installd[59342]: kextcache: / locked; waiting for lock.
Sep 17 16:25:21 installd[59342]: kextcache: Lock acquired; proceeding.
Sep 17 16:25:21 installd[59342]: kextcache: Failed to mount helper partition: error 0XF8DA000C (DA err# 0x0c).
Sep 17 16:25:21 installd[59342]: kextcache: /: trouble updating one or more helper partitions.
Sep 17 16:25:21 installd[59342]: PackageKit: Install Failed: (null)\nError Domain=PKInstallErrorDomain Code=121 UserInfo=0x100466bf0 "An error occurred while updating system extension information." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=70 "The operation couldn‚Äôt be completed. Stale NFS file handle") {\n    NSLocalizedDescription = "An error occurred while updating system extension information.";\n    NSUnderlyingError = "Error Domain=NSPOSIXErrorDomain Code=70 \"The operation couldn\U2019t be completed. Stale NFS file handle\"";\n    arguments =     (\n        "-update-volume",\n        "/"\n    );\n}
Sep 17 16:25:21 Installer[59334]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=121 UserInfo=0x1003c1f10 "An error occurred while updating system extension information." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=70 "The operation couldn’t be completed. Stale NFS file handle")
Sep 17 16:25:22 Installer[59334]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Sep 17 16:25:22 Installer[59334]: IFDInstallController 322B90 state = 7
Sep 17 16:25:22 Installer[59334]: Displaying 'Install Failed' UI.
Sep 17 16:25:22 Installer[59334]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

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Patrick
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Posts: 3078
Joined: Mon Jun 20, 2005 8:46 am
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Re: Unable to install drivers on 10.6

Postby Patrick » Mon Sep 20, 2010 10:03 am

Where during the installation does it fail? Are you able to successfully install other applications that use an installer?

-Patrick

gtaubman

Re: Unable to install drivers on 10.6

Postby gtaubman » Mon Sep 20, 2010 11:35 am

Hi Patrick,
It failed at the end. I poked around the filesystem and noticed that all of the files that the readme said should be installed were in fact installed. I have FileVault enabled as well, so I tried installing to the filevault partition also which "succeeded". I restarted and things do in fact seem to work. I don't know if it was just a false failure when installing to the main partition, or the installation to the filevault partition did the trick, but things do work now.

Thanks for the quick response,
Gabe

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Patrick
Lead Developer
Posts: 3078
Joined: Mon Jun 20, 2005 8:46 am
Location: Canada
Contact:

Re: Unable to install drivers on 10.6

Postby Patrick » Mon Sep 20, 2010 11:41 am

glad to hear it's working. I'm not sure what would cause the problem. It's mentioning that it could't update the extensions because of a stale NFS handle - rebooting does the same thing, so it's probably fine to ignore.

-Patrick


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